Frequently Asked Questions

 

How can I modify and order?

For your convenience, once you have placed an order we do our best to process it as quickly as possible. As a result, we have a very short amount of time to make any changes. If you have a modification request please email our customer service desk at customerservice@artteca.com with your request as soon as possible.  Please include your order number, we will not be able to process the request without it! When your request is received, we will try to accommodate you. Please take notice that it might be too late so we cannot make any promises. Once an order has been processed, we are unable to reroute FEDEX orders. An e-mail response will be sent to you with an updated notice on your order.

How are Items shipped?

All items will ship via FEDEX (including P.O. Boxes). Once an order has been processed, we are unable to reroute FEDEX orders.  Shipping for orders within the continental U.S. are free. All shipping costs to other locations are specified before you place an order. Please check our Shipping Policy.

Do you ship overseas?

Yes we do! You can have your artTECA piece shipped to almost any country!  Check our Shipping Policy for more information and rates. However, all international purchases are final sale. No returns or exchanges can be made for international purchases. Please check our Return and Exchange Policy for additional information.

Can I return or exchange an Item?

Yes you may return or exchange an item.  Items must be returned unused, unworn, unwashed and undamaged. All items should be returned in the original packaging with all tags in perfect condition and attached. Packages must include all bags, wraps, boxes and certificates included in the original packaging.  Please review our Return and Exchange Policy for additional information.

Can I return items purchased with a promotional discount?

Yes unless it is a final sale item in which case you will be notified before you purchase your item. However, your return does not include taxes and shipping costs. Please see our Return & Exchange Policy for more information.

Are there any restrictions regarding promotional of discount codes?

Yes, please read carefully. Only one promotion or discount is redeemable per order. Promotions or discounts are not reusable once they have been redeemed. Promotions and discounts are redeemable only during the validity period. No discounts or promotions can be used after the expiration date. Promotions and discounts are only redeemable on full price items. Sale items do not apply for promotions or discounts (unless advertised otherwise). Discounts and promotions are revoked if the initial order is cancelled. If you return an item that was purchased with a promotion or discount, the price you paid for the item will be reinstated. If you exchange an item purchased with a promotion or discount, this will be processed on your new order unless the new item does not apply for a discount or promotion.

How long does it take for my order to arrive after it has shipped?

Our packages ship from Florida, U.S.A so it really depends on its final destination. See our Shipping Policy for more information. In your confirmation e-mail you should get a FEDEX tracking number where you can check the estimated date of arrival. Please allow a day or two after that date for any setback that can occur because of weather, etc. If by then you do not receive your package please contact us at customerservice@artteca.com to help you track your package. Please include your order number and package tracking number. We will assist you and make sure you get your package as soon as possible!

My package was marked as delivered, but I didn’t receive it?

Oh no, we’re sorry for any delay! Sometimes FEDEX tracking information can be incorrect, so it’s best to check in their website. Please also double check with any family members, friends, neighbors, etc. who may have received or seen your package. If you can’t find it, please contact us as son as possible at customerservice@artteca.com and we can resolve the issue.

Do you have gift cards ?

Yes we do! You can purchase gift cards by clicking the option in our home page. We are so happy that you chose artTECA for that special gift for your family and friends! The person receiving the gift card will receive a notification email immediately! Please note all gift cards have an expiration date after 90 days of being purchased. For more information click here.

Do Gift Cards Expire?

Yes, Gift Cards expire  90 days after they are emailed to you. Passed that period they will expire without exceptions. Make sure to use them on time!

I’m purchasing artTECA as a gift, can you send a note with the order?

We certainly can! You will have the option of writing a note at check out before submitting your order at the Oder Notes Box (below the shipping address). You can also email us at customerservice@artteca.com with your order number and the message you want to include immediately after you place your order. Note that if your purchase has been processed or shipped we won’t be able to do so.

Do you have gift wrapping?

At artTECA we strive to be an eco-friendly company. For this reason we do not offer gift packaging. Instead we’ve developed a beautiful packaging that will make every purchase feel as a gift. If you add a personal note during the purchase section you will add that great touch for your gift! Thank you for choosing artTECA!

How does my purchase make an impact?

Your Purchase makes a huge impact! Not only will you be promoting contemporary art and supporting artists around the world, but you will be also contributing to the community by donating to help fund educational youth art programs in Miami, FL. Visit the About Us section  to read more about artTECA and this social initiative. Thank you for your continued support!

How can I contact you?

You can contact us at any time with any concern or question, please feel free to email us at customerservice@artteca.com. Our Customer Service office hours are Monday-Friday, 9am to 5pm EST – Due to the large amount of emails we receive daily, it might take a few days to get back to you. We will do our best to respond as quickly as possible! Thank you for your patience!